Frequently Asked Questions
Can creators apply to work with your brand?
Absolutely! We welcome opportunities to collaborate with creators for PR and UGC content. Apply today!
Are your products available for wholesale purchase?
Absolutely! If you're interested in carrying our handmade products in your store, we'd love to hear from you. Contact us for more information about wholesale options and collaborations.
Can I return or exchange my order?
Returns, Refunds & Exchanges
We do not accept returns, refunds, or exchanges on any items. However, if you have concerns with your order, please reach out and we will be happy to help! Please review all item descriptions before purchasing.
Cancellations
Please contact us within 2 hours of placing your order for a cancellation.
Disclaimer
Eccentric Emerald Crafts is not responsible for any late, delayed, damaged, or stolen items, or for any loss, inconvenience, or expense arising from circumstances beyond our control. After an order is shipped, the customer assumes all risk for any loss or damage. This includes, but is not limited to, carrier delays, mishandling by third parties, weather conditions, incorrect or incomplete shipping information provided by the customer, or any other unforeseen events.
By placing your order, you acknowledge and agree that Eccentric Emerald Crafts is not liable for any related issues.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.